Financial Relief Information
Here is a list of banks and insurance providers that we use.
If you can't find yours, or you would like some help locating documents, or have questions, please contact financeoffice@brantfordhyundai.ca
Another alternative is to trade for a new vehicle, and get 6 months of no payments.
Banks (please scroll down for insurance providers)
Scotiabank (please note Scotia Dealer Advantage is a different contact, below)
Phone: 1-888-777-6842
Comments from Scotiabank:
We are here to help our customers navigate this uncertain time, including relief measures for those who need it most (learn more and access our FAQ). We also ask for your patience as we, along with the rest of the industry, experience an unprecedented volume of calls and service interruptions. We are working to resolve these issues as fast as possible.
Scotia Dealer Advantage
Phone: 1-877-375-2771
Royal Bank
Phone: 1-800-769-2511
Comments from Royal Bank:
If you have a client who contacts you about loan relief please refer them to our Advice Centre at 1-800-769-2511 or go through our RBC Mobile App or Online Banking.
As our call centre continues to experience extremely long wait times, we encourage you to have them use our online booking tool to schedule a time to speak with us by phone. If they do not require immediate assistance, we ask that they call us in the coming weeks when we can answer more client calls.
TD
Phone: 1-866-694-4392
Comments from TD: (updated March 31)
We're pleased to introduce a digital option for existing TD Auto Finance customers to request payment deferral. Customers can access the form through the dedicated COVID-19 page on TD.com and submit a request for up to two months' payment deferral online for review; we will do our best to ensure they receive a decision by email within seven calendar days.
Note: We recommend customers whose payments are due within seven days call us for immediate assistance at 1-866-694-4392, Monday–Friday, 7:30 a.m.–10:00 p.m. (ET) and Saturday, 9:00 a.m.– 8:00 p.m. (ET). We apologize in advance for the wait and thank customers in advance for their patience as we work hard to address prior customers' requests, questions and concerns.
CIBC
Phone: 1-877-454-9030
Comments from CIBC:
Our team understands the current environment and we recognize COVID 19 is rapidly changing our normal routines. Recognizing the financial challenges that the current situation is creating for some individuals and families, we are introducing assistance for CIBC clients impacted by job loss or other circumstances.
CIBC clients in financial hardship can contact their CIBC Advisor or call 1-877-454-9030 to discuss options to improve their cash flow over the short term by reviewing their payment obligations. Our team is standing by to help.
BMO
Phone: 1-877-788-1923
Comments from BMO:
BMO has introduced a financial relief program for those impacted by COVID-19. We have flexible financial relief options available to our personal and small business banking customers. To help you or your customers with immediate relief, we offer up to 6 months payment deferrals on mortgages, loans, credit cards and lines of credit with no fee (your payment will be deferred but interest will continue to accrue) and no changes of the terms of our BMO account.
If you or your customers are concerned that you are going to miss a payment you can choose one of the following for BMO to assist you;
1. You or your client can go to BMO.com or https://www.bmo.com/main/personal/bmo-branches-coronavirus-update/ and scroll halfway down the
page to sign into your BMO Online Banking and send your request through our safe and secure Message Centre.
2. For customers that do not have online banking, you have the option to complete our online form.
3. You can reach out to us directly at 1-877-788-1923 (please remember that wait times will be longer than normal)
Hyundai Motor Finance (our primary leasing company)
Phone: 1-800-205-0540
Comments from HMF:
HMF is closely monitoring the impact of Novel Coronavirus (COVID-19), and we are intent on ensuring our customers and dealers are cared for during this developing situation. We understand that times like these cause a lot of uncertainty, especially when it comes to managing payments. With this in mind, we are proud to share with you the following customer support initiatives for your current HMF Lease and Loan customers.
Lease: 30-day Payment Deferral
Program Date: March 21, 2020 – April 30, 2020
Support:
• Current Customers can defer Lease payments for a 30-day period without additional processing fees, when approved through HMF
• Customer’s Credit Bureau is not impacted
• Original Lease Term is extended by the deferral period
• Original Residual Value, Maximum Allowable Kilometers, Periodic Payment and Interest Rate remains unchanged
Eligible Customers:
• Strictly limited to active booked HMF Lease customers whose employment or health has been temporarily impacted by COVID-19
• 1st auto-debit payment on account must be successfully collected, and request must be received at least 3 business days prior to next payment date to be processed
• Customer must qualify through HMF
Lease: Due-Date Change
Program Date: March 21, 2020, continuing until further notice
Support: • Current Customers can move their periodic Lease payment due-date forward by up-to
20-days without additional processing fees or interest expense, providing customers additional time to make their scheduled periodic lease payment
Eligible Customers:
• Active booked HMF Lease customers who require up-to 20 additional days to make their scheduled periodic payment
• Account must be current (not delinquent)
• 1st auto-debit payment on account must be successfully collected, and request must be received at least 6 calendar days prior to next payment date to be processed
• Cannot be combined with “Lease: 30-day Payment Deferral”
• Customer must qualify through HMF
Lease: Maturity Date Extension (Less Than 30-days)
Program Date: March 21, 2020, continuing until further notice
Support: • Active HMF Lease customers who are scheduled to mature in the next 30-days, but cannot return their vehicle to their originating Hyundai Dealership due to COVID-19 concerns can extend their maturity date by up-to 30-days
• Maturity Date, Residual Value, and Maximum Allowable Kilometers are adjusted
• Periodic Payment amount and Interest Rate remains unchanged
Eligible Customers:
• Account must be current (not delinquent), and demonstrate good repayment history with HMF
• Customer must provide confirmation of valid vehicle insurance through the extension period
• Customer must continue making payments during the extension period
• Customer must qualify through HMF
Lease: Maturity Date Extension (30 to 90-days)
Program Date: March 21, 2020, continuing until further notice
Support: • Active HMF Lease customers who are scheduled to mature in the next 30-days, but
delivery of their replacement Hyundai Lease vehicle is delayed/postponed due to production constraints can extend their maturity date by 30 to 90-days
• Maturity Date, Residual Value, and Maximum Allowable Kilometers are adjusted
• Periodic Payment amount and Interest Rate remains unchanged
Eligible Customers:
• Customer must execute and return a Lease Extension Agreement prepared by HMF and emailed to the subject Customer
• Account must be current (not delinquent), and demonstrate good repayment history with HMF
• Customer must supply confirmation of Sold Order for replacement Hyundai vehicle
• Customer must provide confirmation of valid vehicle insurance through the extension period
• Customer must continue making payments during the extension period
• Customer must qualify through HMF
Insurance Providers
SAL / IA / Industrial Alliance Pacific / Unifi
Phone: 1-800-549-7227
Web: https://iasal.ca/
Premium Services Group / PSG / Simplifi
Phone: 1-866-766-4566
Web: https://www.premiumservicesgroup.ca/
Walkaway
Phone: 1-866-603-8666
Web: https://walkaway.ca/
